Frequently Asked Questions
Have questions about RIVONOVA products? Find answers about our waterproof backpacks, roll-top backpack coolers, and magnetic soft coolers, along with shipping, returns, and product care.
SHIPPING
We offer free standard shipping on all U.S. orders.
Orders are usually processed within 1–2 business days and delivered within 3–5 business days after shipment.
Once your order ships, you’ll receive a tracking email so you can follow your package.
Yes. Expedited shipping is available at checkout for faster delivery.
If you need your backpacks or coolers for an upcoming trip, we recommend placing your order early to allow enough time for processing and delivery.
We currently ship within the United States.
If you have questions about shipping to your location, please contact our support team before placing your order.
Yes. We offer free standard shipping on all U.S. orders. If you need your order faster, expedited shipping options are available at checkout for an additional fee.
PRODUCT
We offer waterproof backpack, roll-top backpack cooler and magnetic soft cooler. Each product is available in a variety of colors.
Most regular backpacks are not designed for water, and many coolers are bulky and difficult to carry.
RIVONOVA combines durable waterproof materials, practical outdoor features, and comfortable designs to help you carry your gear, protect your essentials, and keep food and drinks cold wherever you go.
It’s made for people who spend more time outdoors and need gear they can rely on.
Yes. The RIVONOVA Waterproof Backpack is designed to handle wet outdoor conditions, from rainy days to water activities.
The 30L Waterproof Backpack features IPX7 waterproof protection, an airtight zipper, and sealed construction to help keep your belongings dry.
It’s a great choice for kayaking, boating, fishing, beach trips, and other adventures where your gear needs extra protection.
A waterproof backpack is designed to keep your personal gear protected from water, rain, and splashes. It’s a great choice for carrying items like clothing, electronics, towels, and other essentials during outdoor activities.
A backpack cooler is designed for carrying ice, drinks, and food while keeping them cold for longer periods.
If you need to keep your gear dry, choose the Waterproof Backpack. If you need a cooler you can carry on your back for outdoor activities, choose the Backpack Cooler.
RIVONOVA coolers are designed to keep drinks cold and ice lasting longer during outdoor activities.
The Roll-Top Backpack Cooler can keep ice for 24+ hours(one day), while the Magnetic Soft Cooler can keep ice cold for up to 48 hours(2 days) under the right conditions.
For the best results, pre-chill your cooler before use and keep the lid closed as much as possible.
RIVONOVA products are made with durable materials selected for outdoor environments.
Our gear is designed to handle everyday exposure to water, sun, sand, and outdoor conditions while staying comfortable and easy to use.
With proper care, your RIVONOVA gear is made to be part of your adventures for years.
Choose the Waterproof Backpack 30L if keeping your personal gear dry is your priority.
Choose the Roll-Top Backpack Cooler if you need a cooler you can carry comfortably while keeping drinks and food cold.
Choose the Magnetic Soft Cooler if you want quick access, strong cooling performance, and a cooler that works well for beach days, camping, and outdoor gatherings.
After each trip, rinse off dirt, sand, or salt water with fresh water and let your gear dry completely before storing.
Avoid harsh cleaners or machine washing to help maintain the waterproof materials and overall performance.
ORDERS
You can check your order status and details by tracking orders or by logging in to your account. If you still can't find, you can contact our customer service.
We will process and ship your order as soon as possible. Your order may be modified or cancelled before it has been processed; if you wish to make any changes or cancellations, please contact our customer service team promptly.
Yes. Once your order ships, you’ll receive a tracking number via email. You also can track your order on website.
Please contact us as soon as possible with your order number and photos of the issue.
Our team will review the situation and help make it right.
RETURNS/WARRANTY
Rivonova offers a one-year limited warranty from the date of purchase, ensuring the product is free from defects in materials and workmanship under normal use. This warranty applies only to the original purchaser and requires valid proof of purchase.
Exclusions: Accidental damage, misuse, or normal wear and tear.
Warranty requirements: The product must be purchased from RIVONOVA.com and used and maintained according to the provided instructions.
If a defect covered by this warranty occurs within the warranty period, please contact Rivonova customer service. Rivonova will, at its discretion, repair, replace, or exchange the product.
We accept 30 days returns on eligible items. If you would like to return your product, please contact us at support@rivonova.com.
We want you to feel confident taking RIVONOVA gear on your adventures.
If your product doesn’t meet your expectations, contact us within 30 days of delivery and we’ll help you with the next steps. Please contact us at WhatsApp or support@rivonova.com